FAQ's

TOP CUSTOMERS' QUESTIONS


1. How do I return or exchange an item I bought online?


We hope you love what you ordered. But in case you don't - perhaps it's a little too big or the style just isn't you—we'll send you a new size, color, or style, or issue you a quick refund.

Please email us and provide the information about the reason why you want to return or exchange, out customer service centre will reply you in 24 hours to handle your problems.

2. What's the status of my order?

Our system works automatically and your order's immediately processed. The information will be updated continuously.

3. Can I track the shipment of my order?

Whether you choose standard delivery or overnight, you can follow your order's progress online.

For each order, you can see order details and shipment summary. The shipment information includes a tracking number for each package, which you can click to see the progress of your package.

In most cases, the shipping carrier is identified as the U.S. Postal Service (USPS), United Postal Service (UPS), or Federal Express (FedEx).

In some cases, we may send an order in multiple packages. When we do, we provide tracking information for all packages, as well as details on which items you can expect in which package. You are charged only once if we choose to send your order in more than one package.

4. Can I change or cancel my order?

Contact us immediately after placing your order, and we’ll do everything we can to accommodate your request.

Our automated processes fill orders extremely quickly, so the time window for changes or cancellations is very short.

NOTE: If you cancel an item purchased with a promotion or special deal, you may not be eligible to receive that promotion or discount again.

5. How do I enter a promo code for an online purchase?

In payment of section chekout, you will see the place to insert the promo code into. Please be sure that, you typed the exact code as it appears.

NOTE: If you can't find your question here, please contact us via email support@merryblue.net.